Warranty, Returns & Exchanges
ONE YEAR MANUFACTURER'S WARRANTY
We stand behind all of our products by offering a simple One Year Warranty. That means if your item malfunctions under normal use within the first twelve (12) months of your purchase – we’ll replace it with the same item free of charge. What's "normal use"? Generally acceptable, or common usage of the particular item. We do not replace items for cosmetic issues, such as scratched buckles, fraying nylon, torn, scuffed or scratched leather, or items that are damaged by gear. Proof of purchase is required.
30 DAY MONEY BACK GUARANTEE
We offer a 30 Day Money-Back Guarantee on all our products. To get a Full-Refund (minus shipping costs) all items must be returned uncut, unworn, unused, in original condition and original packaging (belts uncut, buckles unscratched, all parts in original packaging). Belts that have been cut are not eligible for a refund. Customers are responsible for providing return shipping postage
30 DAY EXCHANGE POLICY
If your item arrives and you realize that you chose the wrong model, size or color, you're welcome to exchange the item. Sorry, there are no exchanges on cut belts. The item must be unused, uncut and in original condition and in original packaging. Customers are responsible for providing return shipping postage; Kore will cover the cost of shipping the new items.
Exchanges typically re-ship within 3-5 business days of receipt.
If exchanging for items of higher value, an invoice will be sent via email for the additional payment required. Once payment is received the new items will ship in 1-3 business days.
If exchanging for items of lesser value, the difference will be refunded to the original payment method upon the returned items being processed.
30 DAY DAMAGE POLICY
If you receive a product that is damaged or broken, you can request a fast replacement free of charge. Cut belts are not eligible for a damage claim.
KORE ESSENTIALS ADDRESS
KORE Essentials Inc.
9520 Pathway St.
Santee, CA 92071 USA
KORE CONTACT INFORMATION
Email: support@KoreEssentials.com
Phone: (619) 303-9663
Monday thru Friday from 9am to 5pm (PST / California time)