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ONE YEAR WARRANTY
We stand behind all of our products by offering a simple One Year Warranty on every item we sell. That means if your item breaks, falls apart, or malfunctions under normal use within the first twelve (12) months of your purchase – we’ll replace it with the same item free of charge. What's "normal use"? Generally acceptable, or common usage of the particular item. We do not replace scratched buckles, fraying nylon, torn, scuffed or scratched leather belts.
30 DAY MONEY BACK GUARANTEE
We offer a 30 Day Money-Back Guarantee on all our products. To get a Full-Refund (minus shipping costs) all items must be returned in original condition and the belt uncut. If the belt has been cut from its original length, or items are in used condition, a 20% Restocking fee will apply. If you purchased from Amazon they require that you return it through their system. We credit refunds back to your original payment method. Please allow 5-7 business days for credit to appear back on you account. Customers are responsible for all return shipping costs. We recommend using the US Postal Service First Class, for the least expensive price.
30 DAY EXCHANGE POLICY
If your item arrives and you realize that you chose the wrong model, size or color, you're welcome to ship it back to us and exchange it for the product you prefer. Sorry, there are no exchanges on cut belts. The item must be unused and in original condition. Exchange must be an item of equal or lesser value. If it's less, we can refund the difference back to your payment method. If it is more, we will email you an invoice that must be paid before the exchange can be shipped. Just repack it, print out the exchange form, and ship it to the KORE return address below. Exchanges typically re-ship within 3-5 days after we receive them.
30 DAY DAMAGE POLICY
If you receive a product that is damaged or broken, or if there is anything wrong with it at all >> instead of a refund, you can request a fast replacement free of charge. Just email us a quick photo of the damaged area within 3 days of order receipt, and include your name and order number. Please keep in mind that the replacement process can take 1-2 weeks to complete with shipping times. We'll do our best to expedite it and make it as painless as possible. Email Support@KoreEssentials.com
GETTING HELP
If you have any issues or problems with your order or product, please start by emailing us a few key details so we can help you more effectively. These include:
Email this info to > Support@KoreEssentials.com
Give us 1-2 business days to respond and we promise - we will take care of you.