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FREE USA SHIPPING ON ORDERS OVER $100

FAQ

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CUSTOMER SERVICE 
We really do pride ourselves in striving to provide great customer service. It's important to us. We do it because we appreciate our customers and believe in treating them like we would want to be treated. So please scroll thru the Frequently Asked Questions to locate your question and answer. Most of the questions we get asked everyday can be found here. If by chance you don't find the answer to your question or issue, please email or call us. Keep in mind that it usually takes 1-2 business days to get back with you, as we're just a small company with limited staff. Contact us at Support@KoreEssentials.com or at (619) 269-2205  9am-5pm (PST- California time)

RETURNS
We offer a 30 Day Money-Back Guarantee on all our products. To get a Full-Refund all items must be in original condition and the belt uncut. If the belt has been cut from it's original length, or any items are used condition, a 20% Restocking fee will apply. When returning items please include your order number and/or full name so we can credit back to your original payment method. Please allow 5-7 business days for refunds to be credited back to you account. Customers are responsible for all return shipping costs. We recommend using the US Postal Service First Class, for the least expensive price. Ship to: Kore Essentials, c/o Returns, 10965 San Diego Mission Rd., San Diego, Ca 92108  USA.

WARRANTY & DEFECTIVE ITEMS 
All Kore products carry a 1-Year Warranty against defects, unusual wear, or breakage under normal usage. That means if you're using the product under relatively "normal" circumstances and it breaks, we will replace it free of charge. And in any manufacturing, defects do occur - but we stand behind our products. 

To better help you, please email us a few details >> 

Email this info to >  Support@KoreEssentials.com 
Give us 1-2 business days to respond and we promise - we will take care of you. 

What happens after I place an order ? 
Immediately after you place your order, our system automatically emails you an order notification with your order items, shipping & billing addresses and the total amount charged. Then when we print the shipping label - you get a second email with the US Postal Service tracking number. Orders ship within 1-2 business days of order processing. First class USPS shipping typically takes 3-5 days anywhere within the USA from our facility in San Diego.  

I didn't get a tracking number ? 
We ship orders out within 1-2 business days of processing. At that time our system automatically emails you a USPS tracking number. If you didn't get one, first check your spam folder for it, it may be there. We do not alter or touch email addresses, so if you didn't get it - most likely there's was a typo when you entered your email in the order form. Let us know and we can amend it and resend it. 


FASHION BUCKLES & BELTS 

What is the difference between the different fashion buckles you sell?The style or face of the buckle and material (alloy, stainless steel, or titanium) is the only difference. Our patented spring-loaded mechanism is identical in all our buckles. It's more durable, secure and rarely ever sticks. We make solid stainless steel, zinc alloy and titanium fashion buckles for men. 

What is the leather quality like?
We only use 2 types of leather for our fashion belts - Full-Grain and Top-Grain. The most popular is our Classic double-stitched belts (1-3/8" wide) with a Full-Grain leather outer layer. The inner layer of all our belts are Top-Grain leather. Our second most popular is our smooth, no-stitch leather belts (1-3/8" wide), made of Top-Grain leather on both sides. We also make a Slim style Full-Grain belt (1-1/8" wide) for a dressier look.  Please note that all track style belts use several layers to accommodate the sewn-in track system.  It is impossible to use one piece of solid leather to achieve this feature. 


What is the difference between Full-Grain and Top-Grain Leather ? 
Full Grain is the best grade of leather. It's also the most durable and strongest of all leathers, actually improving with age. Full Grain comes from the very top layer of the cow's hide. This is the reason why natural marks, scrapes, and scars are occasionally visible in the leather. In comparison, Top-Grain leather is the second-highest quality leather you can find. It is split from just under the top layer of the hide and then sanded. Top Grain is more durable and stronger than Genuine, but not quite as durable as Full Grain. Our leather is mineral tanned. We do not use lower grades of genuine or bonded leathers. 

What is the track made of and does it ever break or wear out?  
The track is made out of a very tough nylon material that is virtually indestructible. It's very, very rare that one ever breaks and it has never been an issue. But if it does break - we would replace it.

Can I mix and match Fashion Buckles & Belts ?
Yes. you can mix & match the following items; classic full-grain, smooth top-grain, nylon fashion belts (1-3/8" / 3.5 cm wide) with alloy, express and stainless steel fashion buckles. You can also mix & match Slim fashion buckles with Slim full-grain belts (1-1/8" / 2.8 cm wide). You can NOT match any fashion buckles or belts with our wider Kore Gun buckles or belts. Many items are for sale as sets (buckle & belt) and also separately in our store.

I scratched my buckle, is there anything I can do?
If it's one of our solid stainless steel buckles we recommend you first try tooth paste and a soft bristle toothbrush. Rub gently. Or you can use a fine piece of micro cloth with soap and water. If that doesn't work, try using a baking soda and water paste on a lightly abrasive pad. Those remedies should do the trick. If it's a deeper scratch you can try gently rubbing the area with a very fine sand paper - 400 to 600 fine grit. If your buckle is an alloy type there's no remedy. We do not replace buckles that become scratched. Metallic buckle faces can easily scratch when they come in contact with other hard metallic surfaces. Sorry. 

How LONG are the Fashion leather belts?
Our fashion belts are ONE-SIZE and fit any waist from 24" to 44"  (XL size to 54").  Actually, our classic and slim belts are 52" long (132 cm) when you first get them, so if you're a 44" size for example - there's still extra leather to pass thru the buckle and first belt loop. Some trimming is usually required with sharp household scissors to get the belt to your "size zone".  Then the 10" track gives you 5" to adjust in either direction. Hopefully inward...

How do I TRIM my belt to fit my waist perfectly?   Is it easy? 
Here’s how to trim your new belt for a perfect fit. It’s easy and only takes a minute to do.  

1.  On the back of the belts we printed a sizing ruler. Locate your pant size on the ruler - ADD 4 inches and CUT - using sharp, heavy-duty scissors. 

2. For example, if your pant size is 32” – cut the belt at 36” mark. BUT - if your pant size is from 40” to 44” - do NOT cut the belt proceed to step 3. If you have a XL size belt and your waist is from 50" - 54" - Do NOT cut – Proceed to step # 3. 

3.  Insert cut or blunt end of belt into buckle teeth and clamp down firmly. It’s OK to use force if needed (use tabletop for leverage), the buckle won’t break.

4.  Feed belt around your waist (L to R), thru buckle and the first belt loop. Pull until belt feels snug.

5.  Ideally, your belt tip should extend beyond the first belt loop by 2-3 inches. If your belt is too long – just remove the buckle and trim off one inch at a time until the desired length is achieved. Cut with Caution.

Watch “How to Size Your Belt” video
       > https://www.koreessentials.com/pages/how-it-works 

Note:  We DO NOT GIVE FULL REFUNDS or REPLACEMENTS for belts that have been cut too short.  So please Cut with Caution.  

How wide are the classic full-grain leather belts?
Classic leather fashion belts are 1-3/8" (3.5 cm) wide.

How wide are the smooth top-grain leather belts?
Smooth leather fashion belts are 1-3/8" (3.5 cm) wide.

How wide are the slim full-grain leather belts? 
Slim leather belts are 1-1/8" (2.9 cm) wide.

What process do you use to tan the leather ? 
All our leather belts are mineral tanned (aka chrome tanning). Mineral tanning is more water / stain resistant and less likely to scratch when compared to vegetable tanning.

What's the difference between your Fashion belts and Gun belts?  And are they Interchangeable?
NO. Our Fashion belts are designed to hold up your pants, look great, and give you a perfect fit. Our Kore gun belts are designed to support the weight of a holster and firearm, or other gear. The gun belts are wider (1.5") and thicker (reinforced poly-core center) than our fashion belts and will NOT fit into the fashion buckles.  

GUN BUCKLES & BELTS 

Can you tell me about your Leather Gun Belts ?
Our gun belts are made using two pieces of Top-Grain leather. (1.5" wide & 5.5 mm thick). One piece on the front of the belt, one on the back, both stitched together with a poly-core (polyurethane and nylon blend) center for added stability and stiffness to prevent rollover. Please note that all Kore track style belts use several layers to accommodate the sewn-in track system. It is impossible to use a single piece of solid leather to achieve this feature. Our leather is mineral tanned. There is a hidden 10" track sewn into the back of the belt with 40+ size positions to adjust with in small 1/4" increments. The result is an amazing, precise fit that is comfortable and secure. The leather gun belts are one-size and will fit anyone with a waist size from 24" up to 44", with extra leather to allow the belt to pass thru the buckle and belt loop for CCW. 


Tell me about your Tactical Nylon Gun Belts ? 
Our tactical gun belts are about 2X's as stiff as the leather gun belts. They are intentionally designed this way to accommodate full-size firearms and heavier gear. Like all track belts, they are constructed using 3 layers; an outermost layer is a tough nylon webbing rated to 500 lbs., a center consisting of a poly-urethane/ nylon core for stability, and an inner layer of Super-Fiber that's both tear and water resistant. There is a hidden 10" track sewn into the back of the belt with 40+ size positions to adjust with in small 1/4" increments. The result is an amazing, precise fit that is comfortable and secure. Tactical belts are one-size and fit anyone with a waist size from 24" up to 54"with extra material to allow the belt to pass thru the buckle and belt loop for CCW. 

What is the difference between the different X series gun buckle models ?
The only difference is the style of the buckle face. Everything else, including the mechanism, is identical. Most of our gun buckles have a gunmetal finish. All of our X-series gun buckles work with all our leather and tactical gun belts. Gun buckles and belt are NOT compatible with our fashion buckles and belts.

Can I mix and match Gun Buckles & Belts ?
Yes. you can mix & match our X-series gun buckles (1.5" wide) with any of our Kore gun belts (leather or tactical). You can NOT match any gun buckles or belts with our narrower fashion buckles or belts. Many items are for sale as sets (buckle & belt) and also separately in our store.

How wide and thick are the gun belts?
Reinforced gun belts are 1-1/2" (3.7 cm) wide and approximately 5.5 mm thick. 

What is the track made of and does it ever break or wear out?  
The track is made out of a tough nylon material that is virtually indestructible. It's very, very rare that one ever breaks and it has never been an issue. We replace such things. 

I scratched my buckle, is there anything I can do? 
If it's solid stainless steel you can use a fine piece of micro cloth with soap and water and rub the area gently. That should do the trick. If your buckle is an alloy there's no remedy. We do not replace buckles that were scratched. Sorry. 

How do I trim my gun belt to fit perfectly and accommodate my holster?Here’s how to trim your new gun belt for a perfect fit. It’s easy and only takes a minute to do.  

1.  On the back of the belt we printed a sizing ruler. Locate your pant size on the ruler - ADD 4 inches and CUT - using sharp, heavy-duty scissors. 

2.  For example, if your pant size is 32” – cut the belt at 36” mark. BUT - if your pant size is from 40” to 44” and you have a leather gun belt - do NOT cut the belt proceed to step 3. If you have a tactical gun belt and your waist is from 50" - 54" - Do NOT cut – Proceed to step 3. 

3.  Insert cut or blunt end of belt into buckle teeth and clamp down firmly. It’s OK to use force if needed (use tabletop for leverage), the buckle won’t break.

4.  Feed belt around your waist (L to R), thru buckle and the first belt loop. Pull until belt feels snug.

5.  Ideally, your belt tip should extend beyond the first belt loop by 2-3 inches. If your belt is too long – just remove the buckle and trim off one inch at a time until the desired length is achieved. Cut with Caution. 

Watch “How to Size Your Belt” video
       > https://www.koreessentials.com/pages/how-it-works 

Note: We
DO NOT GIVE FULL REFUNDS or REPLACEMENTS for belts that have been cut too short.

Are your gun belts (leather and tactical) designed for concealed carry ? 
Yes. Our Kore gun belts are designed for IWB, OWB or APPENDIX Carry (slide the buckle to one side). See the product descriptions. 

I can't seem to open/close the buckle receptacle (end where belt attaches) on my buckle. What should I do?
The belt receptacle (teeth) can be a little hard to open and close initially, but they do get easier with time. To close, or clamp the belt into the teeth receptacle, try a pair of pliers, or turn it over and push down using a table for leverage. Just be sure to cover the buckle with a cloth to avoid scratching. Don't worry the buckle will NOT break. 

MISC. QUESTIONS

How can I find out more about a particular product ? 
We suggest you read thru the detailed product descriptions in our store. Most of the item details can be found there. 

How does the belt work ? 
We recommend watching these 2 short videos. 
> https://www.koreessentials.com/pages/how-it-works-fashion-belts 

Do your buckles contain nickel ? 
Yes, all of our buckles (stainless steel and alloy) contain small amounts of nickel. 

Do you make buckles and belts for women ? 
No, and we don't plan to. We're a men's company, focused on the tastes and needs of men.

Are your buckles and accessories really Patented ? 
Yes, we have numerous utility and design patents registered with the U.S. Patent & Trademark Office. This is because we designed our unique ratchet buckles, belts, and accessories in our California offices.

Where are your products designed and manufactured ? 
All of our products are designed, proto-typed and tested at our offices in San Diego, California, USA - and manufactured in Asia. As a matter of fact, 95% of all apparel sold in the USA is manufactured in Asia. Doing so enables us to save a substantial amount of money that we pass on to customers. As Americans, we would prefer to make our belts in the USA, but unfortunately it would cost an estimated 2-3 times as much and we couldn't locate a facility that was willing to do it. We understand there are those who would pay more if it were 'Made in the USA' - but most of our clients appreciate the lower prices and savings. 

What makes Kore track belts better than other track belt brands ?

  1. Kore belts are made using the highest quality materials. For examples, all our classic, double-stitched belts are full-grain leather (highest grade of leather) and our other belts (XL, Gun & Smooth) are a Top-Grain leather. Most of our competitors use bonded leather - scraps of leather bonded and glued together.
  2. We offer over a dozen unique buckle styles to choose from, each constructed of either solid stainless steel, or high-grade zinc alloy. Our patented spring-loaded mechanism was designed here in the USA and is sleek and durable. Other companies use solid buckles styles only, with a magnetic mechanism that often sticks and is less durable.
  3. Our track is virtually indestructible and 10" long with over 40+ sizing positions. This makes our belts 130% more adjustable vs other track style belts.
  4. Most of our buckles open beer or soda bottles using the undercarriage.
  5. Our technology and designs have 5 issued patents.  Additionally, 'Trakline belts' is a registered trademark.
  6. We offer a 30-day money back guarantee and 1-Year warranty on all Kore products covering defects, unusual wear and breakage.

The USPS says my order was "Delivered" but I don't have it. What should I do ? 
Don’t worry this happens on occasion. The good news is that 99% of the time packages are located and delivered.  First, the US postal service often scans items incorrectly as "delivered".  And yet most of these orders arrive 1-3 days later. But if it doesn't, here’s what we suggest to do…  

  1. Leave a note for your postal carrier that says your package shows it was delivered but you didn't receive it. Include the tracking number. Sometimes it’s left with a neighbor or elsewhere. It can also show up a day or so later.
  2. Visit your local post office with the Delivery Notification and tracking number to inquire about it. This is the quickest, most efficient way to retrieve your order when it's been mis-delivered. 
  3. Of course we are happy to help, but it usually takes 2-3 weeks, or more to resolve once we get involved. But if you don’t have any luck after a few days, please contact us. 

    One way or another – we’re going to make sure you get what you ordered.   

What shipping carrier to you use ? 
We ship all our orders with the US Postal Service as it is the least expensive means of shipping. True, it's not as accurate as some of the other private carriers, but it's about 1/2 the cost and 99% of the orders are delivered in a timely fashion. 

How much is shipping ?  

USA
Orders over $100 = FREE First Class Shipping [3-5 days]
Orders under $100 = $5.95 First Class  [3-5 days] 
With Additional Belt = $7.95 First Class [3-5 days]
Priority = $10.95  [2-3 days]
Express = $36.95  [1-2 days] 

Canadian First Class Parcel Service = $12.95  [7-10 days + delivery confirmation] 
Priority = $38.95 [3-7 days + delivery confirmation 

All orders ship within 1-2 business days via US Postal Service First Class, Priority or Overnight. Customers are automatically emailed Order Notifications once transaction processes and Tracking Numbers when shipped. Outgoing orders contain Packing Slips, with no pricing info and arrive in unmarked brown boxes. California residents add 8% Sales Tax. Pre-Orders on out-of-stock items are charged at time of ordering and shipped when replenished.  


International Orders - Outside North America  
First Class Parcel Service = $18.95  [10-14 days + delivery confirmation] 

We ship Worldwide to most countries. International orders depart the USA thru Los Angeles Airport (LAX) and USPS Tracking ceases when packages board flights for destination countries. Customs fees or import taxes are the responsibility of the customer. Orders may experience delays in some countries due to customs and/or local postal service issues.   

Where do you ship to ? 
We ship Worldwide including; USA, Canada, Mexico, Europe, Great Britain, Australia, Mexico, South America, Africa, Middle East and more. International orders depart USA thru Los Angeles (LAX) and are transferred to postal services for country of destination. Tracking ceases at this point of departure. Customs fees or import taxes are the responsibility of the customer. Orders may experience delays due to customs issues, or local postal service issues.

How does your shipping process work ? 
Customers are emailed invoice once order is processed and then a USPS tracking number when shipped. Orders shipped via USPS within 1-2 business days in 7” x 7”x 2”, unmarked brown box. Outgoing orders contain Packing Slips, with no pricing info. California orders add 7.75% Sales Tax. Pre-Orders on out-of-stock items charged at time of ordering and shipped when replenished. 

It says an item is out of stock, will you get more and when ? 
If an item is out of stock, it will typically say so in bold on the product description page and it will also say when we expect or estimate to have it back in stock.  Sorry for the delay, we don't like running out of items, but it does happen sometimes and it can take time for the factory to manufacture more and ship them to us. Thanks for your patience and please check back at the back in stock date. When we discontinue an item - we no longer display it in the store. 

Can I pre-order an item that is not available currently ? 
We sometimes offer the ability to pre-order items that are out of stock, or new and yet to arrive. We do this when we are certain of the arrival time and are able to do so with our current work load. 

If you have questions that have not been addressed here in the FAQ's please feel free to contact us.  Please allow 1-2 days for us to respond.  

Email:  Support@KoreEssentials.com 
Phone:   (619) 269- 2205
Hour of Operation:  Monday - Friday  9 am - 5 pm (PST - California time) 

© 2019 KORE ESSENTIALS INC. Trakline Belt is a registered U.S. Trademark.  Trakline buckles and unique accessories are Patented.