Kore Essentials Shipping, Returns and Warranty Checkout Agreement

By checking this box I confirm that I have read, understand and agree to the following policies:

ORDERING & SHIPPING

I have reviewed the items in my cart and all product details to ensure accuracy and understand what I am purchasing. Orders cannot be modified or canceled once the order is placed.

Orders are shipped to the shipping address exactly as entered at checkout. We do not make modifications to shipping addresses. Addresses cannot be changed or modified once the order is placed.

Orders are processed in 1-3 business days. Delivery times do not include the order processing window. Delivery times are not guaranteed and can be subject to carrier delays outside of our control.

The shipping address provided offers a secure location for deliveries. Kore Essentials is not responsible for loss or theft of packages from the delivery address. Shipments that are lost or stolen after being confirmed as delivered by the carrier are not eligible for re-shipment or refunds. 

Packages returned to sender due to the carrier being unable to complete delivery for any reason will be refunded (minus shipping) once returned to our facility. Packages returned to sender are not eligible to be re-shipped under any circumstances.

We do not ship to freight forwarders or guarantee delivery to freight forwarders and we do not issue refunds for any shipping costs or lost goods shipped to freight forwarders.

For international orders (outside of the US) customers are responsible for all import and customs fees, duties, and taxes. This includes an customs payment advancement fee charged by the carrier. If payment is refused by the customer, import fees and taxes will be deducted from the refund once the package is returned to our facility. 

RETURNS & EXCHANGES & WARRANTIES

Returns & exchanges must be submitted within 30 days from the date of delivery. Belts that have been cut are not eligible for return or exchange. There are no exceptions to this policy, so please follow the sizing instructions carefully and give our support team a call or email before cutting if you have any questions or concerns. Any issues or missing items must be reported no later than 5 days from the date of delivery.  

Customers are responsible for return shipping postage costs. If exchanging an item, customers are responsible for the return shipping cost and Kore Essentials will pay the shipping cost to send the new item. 

All Kore products have a 1 year exact replacement warranty under normal usage and wear. Our warranty only covers issues that affect the functionality of the belt.

Cosmetic damage such as scratches, scuffs, marks, tears, and fraying are not covered by our warranty. Warrantied items are eligible to be replaced only with the same item. Warrantied items may not be replaced with a different item.